Technical Business Analyst

Remote
Full Time
Experienced

BridgePhase is a software engineering company focused on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. Our mission is to empower our clients and employees to realize their potential, achieve amazing results, and advance the mission of our Federal Government. We do this by providing an environment that fosters growth, innovation, collaboration, and delivery excellence needed to achieve successful and lasting IT modernization. With BridgePhase, federal agencies gain a trusted partner dedicated to delivering high-performing solutions that advance the nation’s most critical objectives.
 

BridgePhase is seeking a Technical Business Analyst / Customer Liaison to join our team supporting the Department of Homeland Security (DHS). This role serves as the critical bridge between federal stakeholders, end users, and technical delivery teams, combining deep requirements analysis expertise with strong customer engagement and communication skills. The ideal candidate excels at translating complex business needs into actionable technical requirements while ensuring stakeholder priorities, feedback, and expectations are clearly understood and addressed throughout the development lifecycle. This is a remote position.
 

In this position, you can expect to:

  • Analyze and document complex business and technical requirements for system enhancements
  • Serve as the primary point of contact between end users, federal stakeholders, and the development team
  • Facilitate requirements gathering workshops, stakeholder interviews, and user feedback sessions
  • Translate business needs into detailed functional and non-functional requirements
  • Develop user stories, acceptance criteria, process flows, and workflow documentation
  • Gather, synthesize, and prioritize customer feedback from multiple sources and stakeholder groups
  • Conduct gap analysis between current system capabilities and future state requirements
  • Trace requirements through design, development, testing, and deployment phases
  • Document customer needs, issues, and enhancement requests in actionable formats
  • Collaborate with technical architects and developers to ensure feasibility of proposed solutions
  • Support backlog refinement and provide ongoing clarification on requirements
  • Coordinate and support user acceptance testing and stakeholder validation activities
  • Track and communicate the status of customer requests, enhancements, and development initiatives
  • Identify trends and patterns in user feedback to inform roadmap and prioritization decisions
  • Develop and maintain customer-facing documentation, FAQs, and knowledge base materials
  • Support change management initiatives and adoption activities
  • Ensure requirements and customer needs align with federal compliance, security, and accessibility standards
  • Interface regularly with federal stakeholders to communicate progress, risks, and outcomes


As with any technical environment, the exact role responsibilities will evolve with the changing needs of our client. We are seeking versatile candidates who thrive on new challenges and can readily adapt to additional responsibilities beyond those listed above.
 

Preferred Experience and Qualifications:

  • At least 8 years of total professional experience with 5+ years in business analysis, customer liaison, or stakeholder-facing roles on technology projects
  • Prior or current experience supporting government programs (GovCon experience required)

Strong technical and functional expertise in:

  • Requirements elicitation, analysis, and documentation methodologies
  • Stakeholder engagement and relationship management in complex organizations
  • User story development and acceptance criteria definition
  • Business process modeling and workflow analysis
  • Requirements management tools (JIRA, Confluence, Azure DevOps, or similar)
  • Customer communication and engagement strategies
  • Gap analysis, impact assessment, and prioritization techniques
  • Facilitation of workshops, meetings, and feedback sessions
  • Agile requirements practices and backlog management
  • Requirements traceability and validation

Demonstrated ability to:

  • Break down complex problems into clear, actionable requirements
  • Translate technical concepts into accessible language for non-technical audiences
  • Build trust and credibility with diverse federal stakeholder groups
  • Identify conflicts, ambiguities, and gaps in requirements or customer needs
  • Balance stakeholder expectations with technical and operational constraints
  • Synthesize information from multiple sources into cohesive documentation
  • Manage competing priorities while maintaining professionalism under pressure
  • Work independently on ambiguous or evolving problem spaces

Working knowledge and familiarity with:

  • Content management systems and information sharing platforms
  • Drupal or similar content management systems
  • Web application architecture and functionality
  • User experience and accessibility principles (Section 508, WCAG)
  • Software development lifecycle (SDLC) methodologies
  • Testing methodologies and user acceptance testing coordination
  • Federal IT governance and compliance requirements
  • Federal security requirements (FedRAMP, FISMA, NIST)
  • API integrations and data integration patterns
  • Cloud architecture concepts (AWS preferred)

Nice to Have (Strong Plus):

  • Hands-on experience supporting Drupal-based platforms or enterprise content management systems
  • Experience supporting mission-critical or enterprise-scale information sharing systems
  • Experience facilitating stakeholder engagement across multiple federal offices
  • Active or prior DHS clearance
 

While we've outlined our ideal candidate, we recognize that talent comes in many forms. If you don't check every box but bring strong analytical skills, exceptional communication abilities, and a passion for supporting impactful government systems, we strongly encourage you to apply. We value professionals who demonstrate curiosity, adaptability, and a commitment to delivering clarity and value in complex environments. Our team thrives on diverse perspectives and experiences.
 

About Our Company:

At BridgePhase, our values shape our culture and guide our actions. We act with integrity, honesty, and respect—earning trust and fostering collective success. We are critical thinkers and problem solvers, driving innovation and positive disruption to solve hard challenges at speed and scale. Our work is characterized by courage, compassion, commitment, and teamwork. We apply disciplined engineering principles and a proven agile approach to deliver flexible, simplified, durable, and high-performing solutions with lasting impact. Additionally, we invest in our communities through strategic charitable initiatives, empowering our employees to make meaningful contributions to causes they are passionate about.


Our Benefits:
We pride ourselves on providing top-tier benefits that rival those found in larger organizations. Some of the perks our team enjoys include:
  • Competitive compensation that reflects your skills and impact
  • Multiple bonus programs rewarding performance, company growth, and employee referrals
  • Flexible PTO with 20 days to use when you need them
  • All federal holidays paid to help you truly recharge
  • Paid sick leave because health always comes first
  • 100% paid parental leave
  • 401(k) with 6% match and no vesting period
  • Top-tier medical, dental, and vision plans with low out-of-pocket costs
  • Short- and long-term disability and life insurance included
  • Pet insurance to support your four-legged family
  • Annual professional development budget for training, certifications, and conferences
  • Two paid community service days for causes that matter to you
  • Social pod budget to connect with teammates wherever you live
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*